What does great customer service in a hospital actually look like? The answer really isn’t that different than for any other industry. It all boils down to two concepts: attention and communication. Yes, that probably seems incredibly simple, but the truth is that too many patients are going through sometimes life-changing medical procedures in hospitals without those two basic needs—and rights—being met.
via Yahoo Finance
Great article with quotes from Cleveland Clinic’s By James Merlino, MD, Chief Experience Officer. All healthcare professionals should read and discuss the concepts in this article.